Wallet & Security
Q1: Will Minara execute trades without authorization?
Minara strictly adheres to the security principle of “user authorization first.” Minara will never execute any trade without your explicit consent. Each trade requires your confirmation, and large transactions will trigger a secondary confirmation. For automated strategies (e.g., copy trading, DCA), Minara will only execute once you’ve explicitly set and activated them. You can pause, modify, or stop these strategies at any time.
Q2: What wallet solution is Minara based on? Is it safe?
One major advantage of Minara is that it creates a custodial smart wallet for each user. You don’t have to hold gas tokens (like $ETH or $SOL) or learn how multi-chain crypto wallets work—Minara simplifies it for you. Unlike traditional centralized exchanges, this custodial smart wallet is not stored in Minara's internal database but is an on-chain smart contract wallet. Minara can manage the funds in this wallet but cannot hide, delete, or blacklist it. Customizing wallet management will be supported in the future. For more details, visit: https://minara.ai/docs/features/wallet-security
Q3: What should I do if my deposit hasn’t arrived?
Blockchain confirmation times vary by network, but most deposits are completed within 5–30 minutes. If yours takes longer:
Verify the details – Make sure you used the correct deposit chain and address.
Check on-chain status – Use a blockchain explorer to confirm whether the transaction has been processed.
Contact support – If the transaction is confirmed on-chain but your balance hasn’t updated, please reach out via our official Discord for assistance.
Q4: Why was my on-chain withdrawal rejected?
Common reasons include:
Insufficient balance – Make sure to leave enough funds to cover gas fees.
Invalid withdrawal address format – Double-check the address you entered.
Network mismatch – The selected network does not match the withdrawal address.
Please review the above points one by one before attempting the withdrawal again. If the issue persists, please contact us via our official Discord for technical support.
Q5: Why can’t I deposit SOL from Binance to Minara?
Minara wallets are AA+ custodial wallets, which are fully secure and industry-standard. However, Binance’s mobile on-chain withdrawal currently does not support certain secure wallet architectures, including AA+ custodial wallets, multi-signature wallets, etc. To deposit SOL to your Minara wallet, you may:
Use Binance Web, or
Deposit via BSC or another supported chain instead.
Q6: I deposited tokens from an unsupported chain into Minara. What should I do?
Please visit our official Discord for technical support. We will do our best to assist you, but there is no guarantee that your assets can be recovered. ⚠️ Common reasons for unrecoverable deposits include:
Sending assets via an unsupported blockchain.
Sending to an incorrect recipient address.
Q7. What should I do if my account is hacked?
If your login method (email or Google) is compromised, please:
Change your password of the hacked account immediately.
Log in to Minara and:
Check the Activity page for any suspicious transactions.
Consider pausing all automated strategies.
Transfer out all assets to a secure wallet.
If there is any asset loss, keep all relevant evidence (e.g., screenshots, transaction records) for investigation.
Last updated
Was this helpful?