Deposit & Withdrawal

General

Are there other ways to get crypto besides OTC payment?

Yes! You can deposit cryptocurrency directly into your Minara wallet from another wallet or exchange. Please refer to Deposit and Withdraw Funds for more details.

Card-Based Crypto Deposit Issues (OTC Providers)

I paid with my card, but I haven’t received my crypto — what should I do?

Don't worry — in most cases, if the transaction fails, your funds will be automatically refunded to your original payment method.

If you haven’t received your crypto or a refund after 24 hours, please contact the customer support of the specific OTC provider, and provide your payment proof and order ID.

Here are the links for the OTC providers currently integrated with Minara:

• Alchemy Pay: https://ramp.alchemypay.org/

• Banxa Pay: https://support.banxa.com/en/support

• Kodo Finance: https://global.kodo.finance/

⚠️ Note: Minara does not operate these services and isn’t able to step in on their behalf. We only aggregate third-party OTC providers.

Why I can't pass KYC?

Minara integrates with multiple third-party OTC payment providers. Due to varying regulatory requirements across countries/regions and bank risk-control measures, your KYC verification may occasionally fail.

We recommend:

• Trying a different bank card

• Selecting an alternative payment method or channel

• Contacting the corresponding provider’s customer support:

  • MoonPay: https://support.moonpay.com/

  • Banxa Pay: https://support.banxa.com/en/support

⚠️ Note: Minara does not operate these services and isn’t able to step in on their behalf. We only aggregate third-party OTC providers.

What if my credit card deposit fails?

Minara integrates multiple OTC payment channels, but due to policy restrictions and bank risk controls in different countries or regions, credit card payments may fail.

If this happens, try using a different card or payment method/channel. In addition to OTC payments, you can also deposit crypto to your Minara wallet address.

Why did I receive less crypto than I paid for?

This is common and usually due to:

• Platform or processing fees

• Exchange rate slippage

• Payment provider fees

• Blockchain gas fees

If the difference seems unusually large, we recommend contacting the OTC provider directly with your transaction details and receipt.

On-Chain Deposit Issues

What should I do if my on-chain deposit hasn’t arrived?

Blockchain confirmation times vary by network, but most deposits are completed within 5–30 minutes. If yours takes longer:

1. Verify the details – Make sure you used the correct deposit chain and address.

2. Check on-chain status – Use a blockchain explorer to confirm whether the transaction has been processed.

3. Contact support – If the transaction is confirmed on-chain but your balance hasn’t updated, please reach out via our official Discord for assistance.

I deposited tokens from an unsupported chain into Minara. What should I do?

Please visit our official Discord for technical support. We will do our best to assist you, but there is no guarantee that your assets can be recovered. ⚠️ Common reasons for unrecoverable deposits include:

• Sending assets via an unsupported blockchain.

• Sending to an incorrect recipient address.

On-Chain Withdrawal Issues

Why was my on-chain withdrawal rejected?

Common reasons include:

• Insufficient balance – Make sure to leave enough funds to cover gas fees.

• Invalid withdrawal address format – Double-check the address you entered.

• Network mismatch – The selected network does not match the withdrawal address.

Please review the above points one by one before attempting the withdrawal again. If the issue persists, please contact us via our official Discord for technical support.

Why can’t I deposit SOL from Binance to Minara?

Minara wallets are AA+ custodial wallets, which are fully secure and industry-standard. However, Binance’s mobile on-chain withdrawal currently does not support certain secure wallet architectures, including AA+ custodial wallets, multi-signature wallets, etc. To deposit SOL to your Minara wallet, you may:

• Use Binance Web, or

• Deposit via BSC or another supported chain instead.