Technical Issues

Q1. What if I encounter problems while using Minara?

Minara provides multi-channel user support to ensure your issues are resolved promptly. The most direct way is to tell Minara in the chat, "I have a problem," and she will immediately offer preliminary troubleshooting suggestions. For complex issues, visit FAQ & Troubleshooting.

If the documentation doesn’t solve your problem, you can go to our official Discord channel to submit a ticket— community moderators and experienced users are there to help in real time. Whether it's technical issues, usage questions, or feature suggestions, we welcome your feedback.

Q2. Why can't I access Minara?

Access issues can usually be resolved by following these steps:

• Check if your network connects from a restricted country or region (e.g., Mainland China, North Korea, etc.)

• Confirm that your internet connection is working by visiting other websites

• Check for browser issues: clear cache and cookies, try incognito mode, or switch browsers

• If you're on mobile, try switching between Wi-Fi and mobile data. Most access issues can be resolved with basic troubleshooting. If problems persist, visit the official Discord for technical support.

Q3: The chat appears frozen after I submit a question. What should I do?

Some requests trigger long-running background jobs (e.g., multi-source data fetches, large on-chain scans, chart rendering). These run server-side, so the UI may appear inactive until results stream back. Infrequently, a transient network issue or a brief UI state desync can pause the stream.

What you can do?

1. Allow a short completion window for heavy jobs to finish (typically 1-2 minutes in uncommon cases).

2. Resume the session: refresh the page and resume the chat.

3. Still stuck or history broken?

   • Share the chat link and open a ticket on Discord, including a share url of the chat to help us trace and fix quickly.

Q4. Why didn’t Minara give me any output?

If you received no output at all:

1. Check whether you still have credits and confirm your subscription hasn’t expired.

2. Refresh the page or start a new chat, then try again.

3. If there’s still no output, please visit our official Discord for support.

If the output is not what you expected:

• Ask more specific questions — for example, “BTC price trend analysis for next week” is more effective than “Give me a way to make money.”

• Use follow-up questions to refine your request so Minara can better understand your needs.

Q5. My data isn’t syncing between mobile and desktop — what should I do?

Make sure you’re logged into the same account on both devices, then try refreshing or logging in again.For now, we recommend primarily using the web version on Chrome (PC), as our native mobile app is still in development.