> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/zh/readme.md).

# 支持指南

## 在提交工单之前

请先在此帮助中心搜索。关于充值、提现、交易和订阅的大多数常见问题都已在常见问题部分得到解答。如果你正在寻找操作指南和功能文档，请访问 [Minara 文档](https://minara.ai/docs).

如果你已经搜索过但仍找不到答案，请提交支持工单。

## 如何获得支持

**Discord（最快）**

加入官方 Minara Discord： [discord.com/invite/minaraai](https://discord.com/invite/minaraai)

前往 **open-ticket** 频道，并使用按钮创建工单。支持仅在工单频道内进行，不会在公共频道或直接消息中进行。任何直接联系你并自称是 Minara 支持的人都是骗子。

**应用内**

在 Minara 聊天中输入你的问题。对于简单直接的问题，Minara 可以直接提供帮助。对于与账户或资金相关的问题，聊天会引导你前往 Discord。

## 响应时间

工单回复通常最多需要 24 小时。周末和高峰时段的等待时间可能更长。提交工单时请尽可能提供详细信息：账户邮箱、钱包地址、交易哈希和截图。这样可以避免不必要的来回沟通。

## 安全

**Minara 绝不会要求你提供私钥、助记词或验证器代码。** 任何索要这些信息的人都是骗子。

在与任何带有 Minara 品牌的页面或链接交互之前，请先核对网址。Minara 的官方网址为：

* 应用： [minara.ai](https://minara.ai)
* 文档： [minara.ai/docs](https://minara.ai/docs)
* Discord： [discord.com/invite/minaraai](https://discord.com/invite/minaraai)
* X： [x.com/minara](https://x.com/minara)

骗子会使用看起来相似的域名（例如 minara-ai.com、minara.app）。如有疑问，请仅通过官方 X 账号或 Discord 中的链接访问 Minara。

如果你认为你的账户已被入侵，请前往 [安全事件](/docs/support/zh/chang-jian-wen-ti/wallet-and-security/security-incidents.md) 以立即采取措施。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://minara.ai/docs/support/zh/readme.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.