> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/zh/chang-jian-wen-ti/trading/unknown-errors.md).

# 未知错误

当 Minara 因临时网络问题或服务器返回意外响应而无法完成你的请求时，就会出现“未知错误”。这并不针对任何单一功能——它可能发生在 Copilot、Autopilot、Strategy Studio，或应用中的任何其他地方。

## 这是什么原因导致的

* 在请求过程中网络连接短暂中断
* 服务器返回了不完整或格式错误的响应
* 由于流量过高或后端暂时不可用导致的超时

## 该怎么做

**等待后重试。** 等待约 10 分钟，然后再尝试相同操作。随着网络状况稳定，大多数未知错误会自行解决。

**退出登录后重新登录。** 前往你的账户菜单，退出登录，然后重新登录。新的会话会清除可能引发重复错误的旧状态。

{% hint style="info" %}
如果在下单时出现错误，在重试前请检查你的持仓和订单历史，以避免重复下单。
{% endhint %}

## 还是不行？

如果等待并重新登录后错误仍然存在，请在我们的 Discord 服务器中提交支持工单。

1. 加入 [Minara Discord](https://discord.com/invite/minaraai)
2. 找到 **#open-a-ticket** 频道
3. 描述该错误，包括你当时尝试做什么、它出现的时间，以及如果可能的话附上一张截图


---

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