> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/zh/chang-jian-wen-ti/technical-issues/app-issues.md).

# 应用问题

**应用无法加载。**

* 请确认您不在受限地区（不支持中国大陆、朝鲜及某些其他地区）。
* 确认您的互联网连接正常。
* 清除浏览器缓存和 Cookie，尝试无痕模式，或切换浏览器。
* 在移动设备上，尝试在 Wi‑Fi 和移动数据之间切换。

如果问题仍然存在，请通过以下方式联系我们： [Discord](https://discord.com/invite/minaraai).

**我提交问题后，聊天看起来卡住了。** 某些请求会触发长时间运行的后台任务（多来源数据获取、大规模链上扫描、图表渲染）。在结果处理期间，界面可能会在 1–2 分钟内看起来没有反应。

1. 请等待完成窗口关闭。
2. 如果 2 分钟后仍然卡住，请刷新页面并继续聊天。
3. 如果刷新后聊天仍然无响应，请分享聊天链接并在 Discord 提交工单。

**Minara 完全没有输出。**

1. 检查您的信用余额——没有信用额度就无法运行查询。
2. 检查订阅状态。
3. 刷新页面或开始新的聊天，然后重试。
4. 如果问题仍然存在，请联系 Discord。

**我的数据在手机和桌面端之间不同步。** 请确保您在两个设备上登录的是同一个账号。在两个设备上都刷新或重新登录。Chrome（PC）上的网页版是主要受支持的界面——原生移动应用仍在开发中。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://minara.ai/docs/support/zh/chang-jian-wen-ti/technical-issues/app-issues.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.