> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/zh/chang-jian-wen-ti/deposit-and-withdrawal/card-deposits.md).

# 银行卡充值问题

Minara 不直接提供银行卡支付服务。我们整合了第三方 OTC 提供商（MoonPay、Banxa Pay、Alchemy Pay、Kodo Finance）。如遇银行卡支付问题，请直接联系对应提供商。

**我用银行卡支付了，但还没有收到加密货币。** 在大多数情况下，如果交易失败，资金会自动退回到您的支付方式。若 24 小时后仍未收到加密货币或退款，请携带付款凭证和订单 ID 联系 OTC 提供商：

* MoonPay： [support.moonpay.com](https://support.moonpay.com)
* Banxa Pay： [support.banxa.com](https://support.banxa.com/en/support)
* Alchemy Pay： [ramp.alchemypay.org](https://ramp.alchemypay.org/)
* Kodo Finance： [global.kodo.finance](https://global.kodo.finance/)

**我无法通过 KYC。** KYC 要求因提供商和地区而异。请尝试更换银行卡、选择其他支付渠道，或直接联系 OTC 提供商的客服支持。Minara 无法介入 KYC 流程。

**我收到的加密货币比预期少。** 这通常是由于平台费用、汇率滑点或 Gas 费所致。如果差额异常大，请携带交易详情和收据联系 OTC 提供商。

**我的银行卡支付失败了。** 请尝试更换银行卡或支付渠道。您也可以完全跳过银行卡支付，直接向您的 Minara 钱包地址进行链上充值。


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://minara.ai/docs/support/zh/chang-jian-wen-ti/deposit-and-withdrawal/card-deposits.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.