Security incidents

My account was hacked. What should I do?

Act immediately:

1. Change the password of the Google account linked to your Minara account.

2. Log in to Minara — check Asset → Activity for suspicious transactions. Pause any active automated strategies. Transfer remaining assets to a secure wallet.

3. Preserve evidence — take screenshots of suspicious transactions and note transaction hashes. You will need these for an investigation.

4. Contact support on Discord with your account details and evidence.

I think I've been scammed. Do not send additional funds. Contact Minara support on Discord immediately. Save all communications and transaction records. Minara cannot reverse completed on-chain transactions, but can help investigate and, where possible, escalate to relevant parties.

I received a message claiming to be from Minara support asking for my private key. This is a scam. Minara will never ask for your private key, seed phrase, or authenticator codes. Report the message and contact the real Minara support on our official Discord: discord.com/invite/minaraai.