> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/faq/trading/unknown-errors.md).

# Unknown errors

An "Unknown error" appears when Minara cannot complete your request due to a temporary network issue or an unexpected response from the server. This is not specific to any single feature — it can occur in Copilot, Autopilot, Strategy Studio, or anywhere else in the app.

## What causes this

* A brief drop in your network connection during a request
* The server returning an incomplete or malformed response
* A timeout caused by high traffic or temporary backend unavailability

## What to do

**Wait and retry.** Wait around 10 minutes, then try the same action again. Most unknown errors resolve on their own as network conditions stabilize.

**Log out and log back in.** Go to your account menu, log out, and sign in again. A fresh session clears stale state that can trigger repeated errors.

{% hint style="info" %}
If the error appeared while placing a trade, check your open positions and order history before retrying to avoid placing a duplicate order.
{% endhint %}

## Still not working?

If the error persists after waiting and logging back in, open a support ticket in our Discord server.

1. Join [Minara Discord](https://discord.com/invite/minaraai)
2. Find the **#open-a-ticket** channel
3. Describe the error, including what you were trying to do, when it appeared, and a screenshot if possible


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