> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/faq/technical-issues/app-issues.md).

# App issues

**The app won't load.**

* Check that you're not in a restricted region (Mainland China, North Korea, and certain other regions are not supported).
* Confirm your internet connection is working.
* Clear browser cache and cookies, try incognito mode, or switch browsers.
* On mobile, try switching between Wi-Fi and mobile data.

If the issue persists, contact us on [Discord](https://discord.com/invite/minaraai).

**Chat appears frozen after I submit a question.** Some requests trigger long-running background jobs (multi-source data fetches, large on-chain scans, chart rendering). The UI may appear inactive for 1–2 minutes while results process.

1. Wait for the completion window to close.
2. If still stuck after 2 minutes, refresh the page and resume the chat.
3. If the chat is unresponsive after refreshing, share the chat link and open a Discord ticket.

**Minara gave no output at all.**

1. Check your credit balance — queries don't run without credits.
2. Check subscription status.
3. Refresh the page or start a new chat, then retry.
4. Contact Discord if the issue persists.

**My data isn't syncing between mobile and desktop.** Make sure you're logged into the same account on both devices. Refresh or re-login on both. The web version on Chrome (PC) is the primary supported interface — the native mobile app is still in development.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://minara.ai/docs/support/faq/technical-issues/app-issues.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.