> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/faq/subscription-and-credits/manage-subscription.md).

# Manage subscription

## 1. **manage Your subscription plans**

Managing your subscription is simple. Click **"Manage"** in the top right corner to access the subscription management page, where you can view your current plan details, usage, and billing cycle.

You can upgrade or downgrade your plan at any time. Upgrades will take effect immediately once payment is completed, and downgrades will take effect in the next billing cycle.

***

## 2. Subscription & Top-up Policy

#### Subscription & Billing

* Subscription fees are **charged upfront** and are **non-refundable** unless legally required or explicitly stated otherwise.
* Subscriptions **automatically renew** at the end of each billing cycle unless downgraded to the free plan.

***

#### Changing Plans

**Upgrading**

* Upgrading refers to switching from a lower-tier subscription plan to a higher-tier one.
* The upgrade takes effect **immediately** after **payment is completed**.
* **Your current billing cycle remains unchanged** — the renewal date stays the same as your original subscription.
* You will only be charged the **price difference** between the new plan and your existing plan.
* Your **credits will be added** based on the new plan's allocation, while keeping the same expiry date.

**Example:**

> You subscribed to the **Starter Plan ($49)** on **May 1**, and decided to upgrade to the **Partner Plan ($199)** on **May 10**.\
> You will be charged: $199 - $49 = $150
>
> After the payment, your plan is upgraded to Partner immediately, and your subscription still renews on **June 1**.
>
> This amount of credits are added to your account: 41500-2600= 38900

***

**Downgrading**

* Downgrading means switching from a higher-tier plan to a lower-tier one.
* Downgrades take effect **at the start of the next billing cycle**. Your current plan will remain active until expiration.

***

#### Cross-Plan Switching Rules

| From \ To         | Plan Tier              |
| ----------------- | ---------------------- |
| Monthly → Monthly | ✅ Any plan             |
| Yearly → Yearly   | ✅ Any plan             |
| Monthly → Yearly  | ✅ Equivalent or higher |
| Yearly → Monthly  | ❌ Not yet supported    |

***

#### Top-up Credits Pack

**Purchase Rules**

* You can purchase a credit top-up only when you are on a **paid subscription plan** and have **consumed all your current credits**.

**Usage Rules**

1. Top-up credits will only be used after your subscription credits are **fully consumed**.
2. Top-up credits are only available while an **active subscription** is in place.
3. Top-up credits do not replace subscription credits—they are supplementary.

**Example Scenarios:**

* On **June 28**, your subscription credits run out. You purchase a top-up. → Now you're using top-up credits.
* On **June 29**, your subscription expires. → Now you switch to the **Free Plan**. **Top-up credits are unavailable.**
* You use up the free credits (if you have any). → Top-up credits still cannot be used unless a paid subscription is reactivated.
* On **July 1**, you subscribe again. → **Top-up credits are preserved** and remain active, but will only be used after the new plan's credits fully consumed.

***

#### Service Suspension

Once your subscription credits are fully consumed, the following features will be **temporarily paused**:

* 💬 Chatting with Minara
* 📊 Using DeepResearch
* ⚙️ Creating new workflows
* 🧠 Running workflows with Minara Call nodes

#### Refund Policy

* All subscription fees and top-up purchases are **non-refundable** after payment, unless:
  * Required by applicable consumer protection laws, or
  * Explicitly outlined in a special offer or promotion.
* Refunds for plan upgrades follow the formula mentioned in section "Changing Plans".
* No refunds are issued for:
  * Downgrades
  * Mid-cycle cancellations
  * Expired plans
  * Unused top-up credits


---

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