Withdrawal issues

My on-chain withdrawal was rejected. Common reasons:

• Insufficient balance — leave enough to cover gas fees.
• Invalid withdrawal address format.
• Network mismatch between selected token and destination address.

If the issue persists after checking these, contact us on Discord.

My withdrawal hasn't arrived in my external wallet. Most withdrawals complete within a few minutes. Check the transaction status on a blockchain explorer using your transaction hash. If the transaction is confirmed on-chain but hasn't appeared in your wallet, the issue is with the receiving wallet — contact that wallet's support.

I accidentally withdrew to the wrong address. On-chain transactions are irreversible. Minara cannot reverse a completed withdrawal. If the address belongs to a known exchange, contact that exchange's support with your transaction hash.