> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/faq/deposit-and-withdrawal/withdrawals.md).

# Withdrawal issues

**My on-chain withdrawal was rejected.** Common reasons:

* Insufficient balance — leave enough to cover gas fees.
* Invalid withdrawal address format.
* Network mismatch between selected token and destination address.

If the issue persists after checking these, contact us on Discord.

**My withdrawal hasn't arrived in my external wallet.** Most withdrawals complete within a few minutes. Check the transaction status on a blockchain explorer using your transaction hash. If the transaction is confirmed on-chain but hasn't appeared in your wallet, the issue is with the receiving wallet — contact that wallet's support.

**I accidentally withdrew to the wrong address.** On-chain transactions are irreversible. Minara cannot reverse a completed withdrawal. If the address belongs to a known exchange, contact that exchange's support with your transaction hash.


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