On-chain deposit issues
From outside to Minara
Covers depositing on-chain from a CEX (Binance, OKX, etc.) or another wallet into your Minara trading account.
My on-chain deposit hasn't arrived. Most deposits complete within 5–30 minutes. Use the explorer links below to check on-chain status before opening a ticket.
The core logic for any deposit issue:
On-chain record exists, but Minara balance hasn't updated — your funds have reached Minara. Wait up to 15 minutes for the balance to reflect. If it still hasn't appeared after 15 minutes, open a ticket in our Discord and report it as a bug.
No on-chain record yet — your funds are still in transit on the blockchain. As long as the blockchain is not down, a submitted transaction will arrive. Keep waiting; it's a matter of time.
I deposited to the wrong network. Contact us on Discord. There is no guarantee that assets sent to the wrong network can be recovered. Include your transaction hash and the network you used.
I deposited tokens from an unsupported chain. Contact our Discord for technical support. Assets sent from unsupported chains may not be recoverable.
I can't deposit SOL from Binance to Minara. Minara wallets are AA+ smart-contract wallets. Binance's mobile withdrawal does not support certain wallet architectures (AA+, multi-signature).
Solutions:
Use Binance Web (not mobile) to withdraw.
Deposit via BSC or another supported chain instead.
My deposit is confirmed on-chain but my balance hasn't updated. How do I trace it?
If you contact support, include your Minara UID and the deposit wallet address. For Hyperliquid, the wallet address is enough. For Lighter, also share the "View on Explorer" link from your Lighter wallet page.
Hyperliquid
Open hypurrscan.io and paste your Hyperliquid wallet address.
Look for a matching deposit coming in from Arbitrum.
If the Arbitrum deposit is present, your funds have reached Hyperliquid on-chain and are at Minara. Wait up to 15 minutes for the balance to update. If it still hasn't appeared:
Confirm you are viewing the correct wallet (the one you deposited into, not another wallet on your account).
Try refreshing the browser on a stable network.
Check for open perps positions with unrealized losses. The figure shown is your available balance — the exchange moves balance into margin when positions go underwater, which reduces the displayed number.
If none of those explain it, open a ticket in our Discord with the explorer link and your UID, and report it as a bug.
If no Arbitrum deposit is present, check arbiscan.io for a transfer from your wallet to the Hyperliquid Deposit Bridge. Your funds are still in transit on-chain. As long as the blockchain is not down, the transaction will arrive — keep waiting.
Lighter
Open the Lighter Explorer and filter for L1 deposit.
Check whether your deposit is listed with the correct amount.
If the deposit appears with the right amount, your funds have reached Lighter on-chain and are at Minara. Wait up to 15 minutes for the balance to update. Run through the same display checks as above (correct wallet, refresh, perps positions). If the issue persists, open a Discord ticket and report it as a bug.
If the deposit is not in the Lighter Explorer, check arbiscan.io for a matching transfer from your Lighter deposit address. Your funds are still in transit on-chain. As long as the blockchain is not down, the transaction will arrive — keep waiting.
Transfer between Minara wallets
Minara maintains separate trading wallets for each venue — Hyperliquid and Lighter. Funds in one wallet are not automatically available in the other. Use the Transfer function in the Minara app to move USDC between them.
My transfer between wallets hasn't arrived.
The same core logic applies:
Source wallet shows the deduction, destination hasn't updated — the transfer has left your source wallet. Wait up to 15 minutes. If it still hasn't arrived, open a ticket in our Discord with your Minara UID and the amount transferred, and report it as a bug.
Source wallet balance is unchanged — the transfer did not go through. Try again.
You can verify the transfer on-chain using the relevant explorer:
Hyperliquid transfers: hypurrscan.io
Lighter transfers: Lighter Explorer
Arbitrum bridge transactions: arbiscan.io
Can I transfer while I have open positions?
Yes, as long as the transfer does not reduce the source wallet's available margin below what your open positions require. If the app blocks the transfer, close or reduce positions first, then retry.
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