Card deposit issues

Minara does not operate card payment services directly. We aggregate third-party OTC providers (MoonPay, Banxa Pay, Alchemy Pay, Kodo Finance). For card payment issues, contact the provider directly.

I paid with my card but haven't received crypto. In most cases, if a transaction fails, funds are automatically refunded to your payment method. If you haven't received crypto or a refund after 24 hours, contact the OTC provider with your payment proof and order ID:

• MoonPay: support.moonpay.com
• Banxa Pay: support.banxa.com
• Alchemy Pay: ramp.alchemypay.org
• Kodo Finance: global.kodo.finance

I can't pass KYC. KYC requirements vary by provider and region. Try a different bank card, select an alternative payment channel, or contact the OTC provider's support directly. Minara cannot intervene in the KYC process.

I received less crypto than expected. This is usually due to platform fees, exchange rate slippage, or gas fees. If the shortfall is unusually large, contact the OTC provider with your transaction details and receipt.

My card payment failed. Try a different card or payment channel. You can also skip card payment entirely and deposit on-chain directly to your Minara wallet address.