> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/faq/deposit-and-withdrawal/card-deposits.md).

# Card deposit issues

Minara does not operate card payment services directly. We aggregate third-party OTC providers (MoonPay, Banxa Pay, Alchemy Pay, Kodo Finance). For card payment issues, contact the provider directly.

**I paid with my card but haven't received crypto.** In most cases, if a transaction fails, funds are automatically refunded to your payment method. If you haven't received crypto or a refund after 24 hours, contact the OTC provider with your payment proof and order ID:

* MoonPay: [support.moonpay.com](https://support.moonpay.com)
* Banxa Pay: [support.banxa.com](https://support.banxa.com/en/support)
* Alchemy Pay: [ramp.alchemypay.org](https://ramp.alchemypay.org/)
* Kodo Finance: [global.kodo.finance](https://global.kodo.finance/)

**I can't pass KYC.** KYC requirements vary by provider and region. Try a different bank card, select an alternative payment channel, or contact the OTC provider's support directly. Minara cannot intervene in the KYC process.

**I received less crypto than expected.** This is usually due to platform fees, exchange rate slippage, or gas fees. If the shortfall is unusually large, contact the OTC provider with your transaction details and receipt.

**My card payment failed.** Try a different card or payment channel. You can also skip card payment entirely and deposit on-chain directly to your Minara wallet address.


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