> For the complete documentation index, see [llms.txt](https://minara.ai/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minara.ai/docs/support/faq/account-and-access/login-and-access.md).

# Login and account access

**I can't log in to Minara.** Minara uses Google OAuth. Make sure you're using the Google account that was used to create your Minara account. Clear browser cache or try incognito mode. If using a VPN, try disabling it — Minara is not available in Mainland China, North Korea, and certain restricted regions.

If you still can't log in, join our [Discord](https://discord.com/invite/minaraai) and open a support ticket.

**My session keeps getting logged out.** This can happen after a period of inactivity or on a new device. Log in again via the Google button. If you're losing a session immediately after logging in, clear cookies and try a different browser.

**I forgot which Google account I used.** There is no way to look up your account by email without a support ticket. Contact us on Discord with any details you remember (username, wallet address, approximate signup date).

**How do I reset my authenticator app?** If you've lost access to your authenticator app (e.g., lost phone), contact support on Discord with account verification details. We cannot bypass 2FA without identity verification.


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