Support guide
How to get help with Minara: support channels, response times, and security.
Last updated
Was this helpful?
How to get help with Minara: support channels, response times, and security.
Search this help center first. Most common questions about deposits, withdrawals, trading, and subscriptions are already answered in the FAQ sections. If you're looking for how-to guides and feature documentation, visit the Minara documentation.
If you've searched and can't find an answer, open a support ticket.
Discord (fastest)
Join the official Minara Discord: discord.com/invite/minaraai
Navigate to the open-ticket channel and use the button to create a ticket. Support takes place inside ticket channels only, not in public channels or direct messages. Anyone who contacts you directly claiming to be Minara support is a scammer.
In-app
Type your issue in the Minara chat. For straightforward questions, Minara can help directly. For account or funds-related issues, the chat will direct you to Discord.
Ticket responses typically take up to 24 hours. Expect longer wait times on weekends and during high-traffic periods. Include as much detail as possible when opening a ticket: account email, wallet address, transaction hashes, and screenshots. This avoids unnecessary back-and-forth.
Minara will never ask for your private key, seed phrase, or authenticator codes. Anyone asking for these is a scammer.
Before interacting with any Minara-branded page or link, verify the URL. The official Minara domains are:
App: minara.ai
Documentation: minara.ai/docs
Discord: discord.com/invite/minaraai
X: x.com/minara
Scammers use domains that look similar (e.g., minara-ai.com, minara.app). When in doubt, access Minara only through links from the official X account or Discord.
If you believe your account has been compromised, go to Security incidents for immediate steps.
Last updated
Was this helpful?
Was this helpful?