Support guide

How to get help with Minara: support channels, response times, and security.

Before opening a ticket

Search this help center first. Most common questions about deposits, withdrawals, trading, and subscriptions are already answered in the FAQ sections. If you're looking for how-to guides and feature documentation, visit the Minara documentation.

If you've searched and can't find an answer, open a support ticket.

How to get support

Discord (fastest)

Join the official Minara Discord: discord.com/invite/minaraai

Navigate to the open-ticket channel and use the button to create a ticket. Support takes place inside ticket channels only, not in public channels or direct messages. Anyone who contacts you directly claiming to be Minara support is a scammer.

In-app

Type your issue in the Minara chat. For straightforward questions, Minara can help directly. For account or funds-related issues, the chat will direct you to Discord.

Response times

Ticket responses typically take up to 24 hours. Expect longer wait times on weekends and during high-traffic periods. Include as much detail as possible when opening a ticket: account email, wallet address, transaction hashes, and screenshots. This avoids unnecessary back-and-forth.

Security

Minara will never ask for your private key, seed phrase, or authenticator codes. Anyone asking for these is a scammer.

Before interacting with any Minara-branded page or link, verify the URL. The official Minara domains are:

• App: minara.ai

• Documentation: minara.ai/docs

• Discord: discord.com/invite/minaraai

• X: x.com/minara

Scammers use domains that look similar (e.g., minara-ai.com, minara.app). When in doubt, access Minara only through links from the official X account or Discord.

If you believe your account has been compromised, go to Security incidents for immediate steps.